Extended Returns Policy

Any orders placed between the 19th November 2024 to 31st December 2024, can be returned online or returned and exchanged in-store until 31st January 2025. T&C's Apply.

Returns

For full details of our policy please refer to our Terms & Conditions page.

You can return merchandise purchased online on michaelkors.co.uk via mail. Alternatively, you can return or exchange in any Michael Kors Store (excluding outlet, concessions or travel retail stores) located in the United Kingdom.

All returns or exchanges of orders, whether by mail or in store, must be returned within 30 days from the day on which you receive your delivery.

Option 1: By Mail

  1. Visit our Returns Centre to start your return. Select the item(s) you wish to return and complete the required information.
  2. Securely pack your merchandise. Please try to use the original shipping box and materials if possible.
  3. Follow the instructions provided and drop off your return package at any local post office or drop off location indicated. Note: The Royal Mail parcel tracking you will receive will only confirm that your parcel has reached a UK facility. From here your parcel is forwarded on to our European returns centre where your return will be processed
  4. Your return will be processed within a maximum of 14 days. A refund for the item will be made to the original payment method.

Option 2: In Store

Visit our Returns Centre and follow the on-screen instructions to initiate your in store return.

You can return or exchange items purchased online at michaelkors.co.uk (including if the order was bought online and collected in a store), or in store using our in-store assisted selling tool, in any Michael Kors Store (excluding outlet, concessions or travel retail stores) located in the United Kingdom. You will need to present your returns form or your Shipping Confirmation, Customer Invoice or Notice for Customer Collection email or other proof of purchase at the time of the return or exchange.

Note that in-store exchanges are subject to inventory availability in that store.

RECEIVING A REFUND

Return by Mail

Credit for your returned item(s) will be refunded back to your account in the same form of payment in which it was received, except as otherwise stated here. You will receive an email confirming the completion of return processing.

For online returns only, if you are returning any item that was in whole or in part paid for using a Gift Card, the amount contributed to the payment via Gift Card will be credited to you via a new E-Gift Card.

In store returns

Credit for your returned item(s) will be refunded back to your account in the same form of payment in which it was received. You will receive an email confirming the completion of return processing.

The above in-store return policies also apply to orders that were bought online and collected in a store.

Klarna & PayPal returns

Purchases made by Klarna or PayPal cannot be returned to store. They can only be returned by mail.

Returning a gift

Gifts can be returned by mail or in store, as outlined above, when accompanied by a gift receipt or the original returns form. For gifts returned by mail, please note that refunds can only be processed against the original account in the same form of payment in which it was received. Therefore we recommend returning gifts to a Michael Kors Lifestyle store, where our associates will be able to assist you in exchanging the item, or providing a credit by Michael Kors gift card.

OUR RETURN POLICY

All returns or exchanges of orders, whether by mail or in store, must be returned within 30 days from the day on which you receive your delivery. If your order is shipped in multiple deliveries you will have 30 days from the day on which you receive your last delivery for that order.

We will accept the return of items that are in new, unused condition, with original tags attached and when accompanied by an original Michael Kors returns form or other proof of purchase. Returned items must not be washed, worn or altered. We do not accept returns of facemasks, swimwear, underwear, jewellery or beauty products where the hygiene seal has been broken or removed, nor of custom-made or personalised items (including items that have been monogrammed or engraved).

You are responsible for properly packaging, labelling and shipping your product to us. Please retain your proof of postage as a safeguard for your shipment. Please note that in the event that you choose another courier or shipping service to return your item rather than use the pre-paid service, except in the case of defective or nonconforming product, you will be responsible to pay the cost of return.

In the event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

This Return Policy does not affect the statutory rights you may have under applicable law, including your statutory right to withdrawal or your statutory warranty.

Last Updated: 23.10.2024